Telecom & Communication Services
Always-On Experience with Network Intelligence.
Telecom, 5G & Communication Services providers are the digital backbone of modern economies—enabling connectivity for consumers, enterprises, governments, and critical infrastructure. As 5G expands and networks become more software-defined, cloud-native, and edge-enabled, the telecom industry is undergoing a major shift: from traditional connectivity providers to platform-driven digital service enablers. Operators must deliver ultra-reliable networks, high-quality customer experience, faster service activation, and competitive pricing—while managing rising network complexity, heavy CAPEX/OPEX pressure, cybersecurity threats, regulatory obligations, and intense competition from OTT platforms and new digital entrants. At the same time, 5G opens new opportunities in private networks, IoT/IIoT, smart cities, connected vehicles, and industry digitization—requiring new business models and faster innovation cycles.
At Maayan Technologies, we help Telecom, 5G & Communication Services organizations become AI-powered, digitally agile Live Enterprises through Future Intelligence & Technology Transformation. We connect people, processes, and platforms using AI/ML, data engineering and analytics, cloud/hybrid platforms, automation, IoT/edge intelligence, and governance-first architectures to improve network performance, reduce operational costs, accelerate service delivery, modernize customer experience, and enable new 5G-driven enterprise services. Our approach is outcome-driven: stronger network reliability, faster decision-making, improved service quality, and scalable digital operations.
Maayan Technologies helps telecom organizations overcome these challenges with connected intelligence and automation-led transformation.
5G introduces new architectures, slicing, virtualization, edge computing, and multi-vendor environments. Managing performance and reliability is more complex than previous generations.
Even as demand grows, revenue per user often stays under pressure. Operators must reduce operational cost through automation and efficiency.
Consumers and enterprises expect always-on connectivity, instant service activation, transparent billing, faster issue resolution, and consistent omnichannel support.
Operational data sits across OSS, BSS, NMS, fault management, performance management, CRM, billing, and field service systems—limiting real-time decision-making.
Telecom infrastructure is critical and highly regulated. Security, privacy, compliance, and audit readiness must be embedded into modernization.
Private 5G, enterprise connectivity, IoT services, and edge applications need product agility, partner ecosystems, and rapid deployment capabilities.
Telecom networks generate massive volumes of alarms, performance metrics, and logs. We enable network operations intelligence by integrating data and applying analytics-driven insights to improve reliability.
Capabilities include:
Unified dashboards for network performance and service quality indicators
Trend analytics for recurring faults and degradation patterns
Anomaly detection readiness and early warning indicators (AIOps foundations)
Root-cause correlation frameworks for faster incident resolution
Automated reporting and proactive monitoring dashboards
Outcome: Reduced incidents, faster resolution, improved uptime, and better service quality.
Service delivery speed depends on efficient OSS/BSS workflows. We modernize and digitize service workflows to reduce delays and manual effort.
Enablement areas include:
Workflow automation for provisioning, activation, and service changes
Ticket routing and escalation automation
SLA dashboards for service assurance and customer support
Digitized field service workflows and reporting readiness
Standardized process governance and audit trails
Outcome: Faster service activation, improved SLA compliance, reduced operational friction, and better customer satisfaction.
Telecom success depends on consistent experience across apps, web, call centers, and stores. We support CX improvement through analytics, automation, and GenAI-enabled service.
Capabilities include:
Customer journey analytics to identify friction points
Call/chat/email analytics for customer support optimization
GenAI agent assist for faster, more consistent responses
Knowledge systems for quick resolution and consistent guidance
CSAT/NPS insights and complaint trend analytics
Outcome: Improved customer satisfaction, reduced churn risk, faster resolution, and better service consistency.
Telecom data is distributed and high volume. We build modern data platforms that unify OSS/BSS and network data for analytics and decision intelligence.
Key capabilities include:
Data integration and data quality frameworks across OSS/BSS and network systems
Role-based dashboards for operations, leadership, marketing, and customer service
Governance controls for privacy, access, and audit readiness
Cloud/hybrid architectures for scalability and performance
Near real-time visibility for operational decision-making
Outcome: Faster reporting, consistent KPIs, improved cross-team alignment, and scalable analytics.
Many telecom processes are repetitive—reporting, ticket handling, reconciliations, configuration updates, and customer case workflows. We implement automation to improve speed and reduce cost.
Examples include:
Automated report generation and reconciliation
Workflow automation for service assurance and escalation
Routine operational task automation (governed and controlled)
Document processing automation for contracts and service orders
Standardized SOP execution tracking
Outcome: Reduced OPEX, fewer errors, faster cycle times, and improved operational consistency.
5G opens major enterprise opportunities—private networks, IoT solutions, smart manufacturing, smart cities, logistics tracking, and connected assets. We support operators in building readiness for enterprise service enablement through analytics and platform modernization.
Enablement includes:
IoT/edge monitoring frameworks and real-time dashboards
Device and service lifecycle visibility (integration-ready)
Analytics for service reliability and enterprise SLA monitoring
Partner ecosystem integration readiness for enterprise offerings
Digital enablement for faster onboarding and delivery models
Outcome: Faster enterprise deployments, stronger SLAs, improved service scalability, and new revenue readiness.
Telecom infrastructure must be protected with strong governance. We support security-by-design modernization and governance-ready architectures aligned with critical infrastructure environments.
Focus areas include:
Role-based access control, least privilege, audit trails
Secure data handling and platform hardening practices
Governance frameworks for digital and AI deployments
Monitoring and compliance readiness enablement
Secure hybrid/cloud deployment patterns
Outcome: Reduced risk, improved compliance posture, and stronger trust in connected operations.
Field teams are essential in telecom for installation, maintenance, and troubleshooting. AR/VR can standardize training and improve readiness.
Applications include:
Field technician training simulations
Safety training for tower/site operations
Remote expert assistance and guided troubleshooting
Standardized onboarding modules for faster competency
Procedural guidance for consistent service execution
Outcome: Faster onboarding, improved field productivity, reduced errors, and safer operations.
We combine emerging technology expertise with execution discipline to deliver outcomes that matter most in telecom: network reliability, service speed, customer experience, operational efficiency, security, and scalability. Our transformation programs connect OSS/BSS workflows, network intelligence, and customer service operations into a unified decision layer—helping telecom providers operate as Live Enterprises: adaptive, resilient, and continuously learning. Through Future Intelligence, we enable telecom organizations to modernize responsibly, reduce OPEX, and unlock new value in the 5G era.
Get in touch to learn more about our solutions and services tailored to help enterprises Scale at Speed.