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Business Process Operations

Business Process OperationsDriving Real outcomes through Future Intelligent Business Experiences

Modern enterprises are under constant pressure—customers expect faster responses, personalized journeys, and always-on service, while internal teams demand efficiency, visibility, and compliance. Maayan Technologies helps organizations respond to this reality with intelligent, orchestrated Business Process Operations that improve performance end-to-end—across customer experience, finance, supply chain, HR, and industry-specific workflows.

We combine deep domain expertise with technology leadership to redesign processes around outcomes, not activities. The result is a 360° operating model where people, platforms, data, and automation work together seamlessly—creating measurable gains in speed, quality, cost efficiency, and customer satisfaction.

Dynamic change calls for dynamic business transformation. Decades of domain expertise, technology leadership and our ability to deliver scalable, agile business models have made us the partner of choice for future-focused organizations.

Driving 360° experiences to create future-ready Live Enterprises

Our vision is to drive intelligent, orchestrated business process operations — reimagining how businesses operate and creating 360° experiences. We stand by our promise of constant innovation. If you’re seeking digital process transformation that delivers, we bring the expertise and technology to make it real.

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A Emerging leader in next-generation Ai, digital services and solutions

Our vision is to drive intelligent, orchestrated business process operations — reimagining how businesses operate and creating 360° experiences. We stand by our promise of constant innovation. If you’re seeking digital process transformation that delivers, we bring the expertise and technology to make it real.

Service OfferingsGrowing Our Innovation Footprint around the World

We combine advanced business models and rapid digital technology development — including hyper-intelligent automation, artificial intelligence and analytics — to spark a new wave of innovation in business process operations.

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Our consulting approach is grounded in five guiding principles:

  • Outcome-first transformation: Every AI initiative is tied to business KPIs—revenue, cost, risk, productivity, quality, and customer satisfaction.
  • AI-first data foundation: We modernize how data is collected, governed, secured, and exploited—so models and GenAI applications can perform reliably.
  • Responsible AI by design: We embed security, privacy, auditability, and policy controls from day one to reduce risk and build trust.
  • Pilot-to-scale execution: We help you move rapidly from experimentation to production with repeatable delivery patterns (MLOps/LLMOps).
  • Capability building: We ensure your teams can operate and improve AI continuously through training, operating models, and Centers of Excellence (CoE).

Whether you are a mid-sized organization starting your AI journey or an enterprise scaling GenAI across functions, Maayan AI Consulting provides the clarity, structure, and execution support to make AI a sustainable competitive advantage.

OfferingsEverything you need to know about

We help organizations define how AI supports their long-term ambition. This includes:

  • AI vision aligned to the Live Enterprise model

  • Business value mapping across functions (Operations, Finance, Sales, HR, IT, Supply Chain, Customer Service)

  • Prioritized use-case portfolio with estimated ROI, complexity, and risk

  • Build vs buy decisions for models, platforms, and vendors

  • Data and platform roadmap (cloud, on-prem, hybrid)

  • Talent and operating model recommendations

Deliverable examples: AI Strategy Blueprint, Use-Case Portfolio, 12–18 month Roadmap, Budget & TCO model.

Before scaling AI, organizations must know what will block them. We assess:

  • Data availability, quality, lineage, and governance

  • Architecture readiness (data platform, integration layer, APIs, identity and access)

  • Security posture and compliance (privacy, data residency, sector regulations)

  • Current analytics/ML maturity, tools, and delivery processes

  • Skills maturity and organizational alignment

Deliverable examples: AI Readiness Scorecard, Gap Analysis, Risk Register, and Action Plan.

GenAI is transforming knowledge work, but without guardrails it can create operational and brand risk. We support:

  • GenAI use-case identification (enterprise search, copilots, customer support, internal assistants)

  • RAG (Retrieval-Augmented Generation) strategies and design

  • Agentic workflows (tool-using agents for approvals, ticket resolution, procurement actions, reporting)

  • Prompt management, evaluation frameworks, and safety controls

  • Security architecture for LLM access, data boundaries, and monitoring

Deliverable examples: GenAI Architecture, Guardrails Framework, Prompt & Evaluation Playbooks, Pilot-to-Scale Plan.

Trust is essential for enterprise AI adoption. Maayan provides governance that enables speed without losing control:

  • Responsible AI policy aligned to business and regulatory needs

  • Model risk management, approval workflows, and accountability roles

  • Bias testing and fairness assessments where relevant

  • Explainability requirements for high-stakes decisions

  • Audit trails, documentation templates, and compliance mapping

  • Data access controls and privacy-by-design controls

Deliverable examples: AI Governance Operating Model, Model Documentation Templates, Approval Workflow Design, Responsible AI Toolkit.

We design AI organizations that can scale delivery sustainably:

  • AI CoE model (centralized, federated, hybrid) based on organization structure

  • Roles and responsibilities (data owners, product owners, ML engineers, platform, security)

  • Intake process for new use cases and portfolio governance

  • Delivery standards (MLOps/LLMOps, testing, monitoring, change management)

  • Measurement system (value realization, adoption metrics, model performance)

Deliverable examples: CoE Charter, RACI, Delivery Playbooks, Training Plan, KPI Framework.

Many AI programs die at the “pilot” stage. Maayan helps convert pilots into production services:

  • Reference architectures and reusable patterns

  • MLOps/LLMOps pipeline design (CI/CD, monitoring, retraining, approvals)

  • Integration with enterprise systems (ERP, CRM, MES, Data warehouses)

  • Monitoring for drift, quality, and user feedback loops

  • Change management and user adoption planning

Deliverable examples: Production Readiness Checklist, Deployment Playbook, Monitoring Dashboards, Adoption Toolkit.

Our Differentiators

Maayan AI Consulting is designed for organizations that want outcomes fast, without sacrificing trust, security, or scalability.

We don’t treat AI as a side project. We design AI as a core operating capability:

  • AI-powered decisions: predictive insights, recommendations, and automated actions

  • Digital agility at scale: modern platforms and integration, rapid iteration

  • Always-on learning: feedback loops, continuous model improvements, workforce enablement

This creates a sustainable model where AI gets better over time and remains aligned to business priorities.

Many consulting firms deliver strategy, while engineering teams struggle to execute. Maayan bridges this gap by combining:

  • Business value mapping and domain alignment

  • Architecture and platform strategy

  • Engineering execution patterns and governance

  • Training and operational enablement

This reduces handoff risk and accelerates real-world implementation.

We make sure AI is safe and trustworthy:

  • Guardrails for GenAI (data boundaries, hallucination checks, citations, escalation)

  • Auditability for high-impact decisions

  • Security-first architecture for enterprise data and models

  • Clear accountability and model lifecycle controls

This builds confidence with leadership, compliance teams, and end users.

Maayan uses reusable frameworks and templates to deliver faster:

  • Use-case prioritization framework (value, feasibility, risk)

  • Reference architectures (GenAI, ML, hybrid deployment)

  • Evaluation templates for model quality and GenAI responses

  • CoE and governance toolkits

  • Production readiness checklists and monitoring standards

This shortens time-to-value and ensures consistency.

Even strong AI systems fail if users don’t trust them. We drive adoption through:

  • Human-in-the-loop design for sensitive workflows

  • Clear “what the model can and can’t do” communication

  • Training, change management, and operational playbooks

  • Success metrics tied to business outcomes and user usage

Digital Transformation & Modernization

We redesign business models, processes, and digital operations to improve speed, efficiency, and customer experience—building a strong foundation for automation and scale.

Artificial Intelligence (AI) & Machine Learning (ML)

We develop AI/ML solutions that turn data into actionable intelligence—enabling prediction, personalization, automation, and smarter decision-making across functions.

Generative AI & Intelligent Automation

We deploy GenAI copilots, knowledge assistants, and AI-driven workflows that improve productivity, reduce manual effort, and accelerate service delivery with governance.

Digital Transformation & Modernization

We redesign business models, processes, and digital operations to improve speed, efficiency, and customer experience—building a strong foundation for automation and scale.

Artificial Intelligence (AI) & Machine Learning (ML)

We develop AI/ML solutions that turn data into actionable intelligence—enabling prediction, personalization, automation, and smarter decision-making across functions.

Outcomes

Maayan AI Consulting is measured by tangible improvements—not activity metrics. Typical outcomes include:

Service OfferingsGrowing Your Enterprise through Better Business Performance

Our focus on client-centricity and digital process transformation pushes us to go further. By leveraging advanced digital technology across multiple processes, we deliver service excellence throughout the enterprise lifecycle with our comprehensive business process operations approach.

Industry Solutions that Drive Real Value

With digital technology evolving rapidly and digital process automation services in high demand, organizations need comprehensive, industry-tailored business process services and solutions to move confidently into the next generation. Our industry practices are strengthened by the expertise and perspectives of domain specialists from around the world, ensuring our clients are ready for the digital process challenges ahead.

get in touchWe are always ready to help you and answer your questions

At Maayan Tech, we are committed to providing exceptional service and support. Your questions, feedback, and inquiries are important to us, and we will do our best to respond promptly. Whether you’re a business seeking technology solutions or an individual with a query, we are here to assist you.

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