Maayan Technologies Business Excellence services help organizations improve performance across operations, customer experience, cost, quality, and compliance—by embedding continuous improvement as a core capability. In an environment of constant change, excellence is not a one-time initiative. It’s a repeatable operating system that aligns strategy, processes, people, and governance to deliver results quarter after quarter.
We combine Lean, Six Sigma, value stream thinking, operating model design, and analytics-led performance management to reduce waste, improve cycle time, increase service reliability, and strengthen controls—while enabling digital acceleration with automation and AI.
The outcome is a future-ready enterprise that performs better, faster, and more consistently.
Business Excellence is about building an organization that can continuously improve. Maayan helps you:
Optimize end-to-end value streams and remove bottlenecks
Standardize processes and controls to improve quality and compliance
Improve productivity and cost-to-serve through redesign and automation readiness
Strengthen governance and performance management with KPIs and operating rhythms
Build a culture of excellence through capability development and change adoption
We focus on measurable results—cycle time reduction, productivity gains, quality improvement, cost-to-serve reduction, and SLA performance.
We combine Lean/Six Sigma rigor with automation, analytics, and AI—so improvements are scalable, sustained, and not dependent on manual effort.
We optimize across the full value stream (not isolated steps), removing handoffs, exceptions, and bottlenecks that slow performance.
We build SOPs, governance, and operating standards—while adapting for industry needs, regional variations, and business priorities.
Audit-ready controls, quality frameworks, and performance governance are embedded to sustain improvements long-term.
A structured improvement backlog with regular value reviews ensures optimization continues beyond the initial transformation phase.
KPI definitions, dashboards, root-cause analysis, and action closure tracking turn insights into consistent execution.
We enable teams through training, coaching, and playbooks so excellence becomes an internal capability—not a one-time project.
We combine advanced business models and rapid digital technology development — including hyper-intelligent automation, artificial intelligence and analytics — to spark a new wave of innovation in business process operations.
Maayan Technologies Business Excellence services help enterprises embed continuous improvement into the operating system—optimizing value streams, standardizing processes, strengthening controls, and driving measurable performance outcomes.
Define a clear excellence vision, governance, and roadmap aligned to enterprise KPIs and business priorities.
Capabilities include:
Business excellence maturity assessment and target-state roadmap
KPI/OKR framework, benefits tracking, and governance cadence
Target operating model (TOM), process ownership, and RACI design
Shared services approach and performance management structure
Reduce waste and improve throughput by redesigning end-to-end value streams for speed and efficiency.
Capabilities include:
Value stream mapping, waste identification, and bottleneck removal
Cycle time reduction, flow improvements, and capacity optimization
Standard work, SOPs, and operational discipline enablement
Kaizen programs, action tracking, and continuous improvement cadence
Standardize, simplify, and optimize processes to reduce variation, rework, and escalations.
Capabilities include:
End-to-end process redesign and operating procedure standardization
SOP creation, controls alignment, and exception management improvements
Process mining diagnostics and root-cause/bottleneck analytics
Handoff reduction, quality improvements, and service consistency
Strengthen quality controls and build audit-ready processes that reduce risk and improve reliability.
Capabilities include:
Quality frameworks, control design, and compliance workflow support
Defect reduction programs, RCA (root-cause analysis), CAPA alignment
Audit readiness checklists, documentation standards, and governance
Quality scorecards, monitoring routines, and escalation controls
Build strong operating rhythms that improve accountability and deliver consistent outcomes.
Capabilities include:
KPI scorecards, dashboards, and performance review routines
SLA/OLA design, governance, and service excellence standards
Daily/weekly/monthly operating cadence and action closure tracking
Leadership reporting templates and continuous optimization loops
Redesign processes to be automation-ready and enable intelligent operations through RPA/AI/IDP.
Capabilities include:
Automation opportunity assessment and value-based prioritization
Straight-through processing design and exception reduction
Data readiness, control points, validations, and process standardization
Automation pipeline planning and benefits realization tracking
Develop the skills and culture required to sustain excellence through structured training and coaching.
Capabilities include:
Role-based training (Lean, Six Sigma Yellow/Green/Black Belt pathways)
Project coaching, governance for benefits realization, and certification support
Change enablement playbooks, communications, and adoption measurement
Excellence CoE setup and community of practice building
Improve customer outcomes by eliminating recurring pain points and raising service quality consistently.
Capabilities include:
Voice of Customer (VoC) programs and journey improvement initiatives
Contact center/service quality improvement and resolution optimization
CSAT/NPS improvement programs with governance and action loops
Recurring issue elimination, root-cause reduction, and escalation control
With digital technology evolving rapidly and digital process automation services in high demand, organizations need comprehensive, industry-tailored business process services and solutions to move confidently into the next generation. Our industry practices are strengthened by the expertise and perspectives of domain specialists from around the world, ensuring our clients are ready for the digital process challenges ahead.
Maayan’s Business Excellence accelerators and enablers make continuous improvement repeatable at scale—using proven toolkits, standardized templates, KPI governance, and capability-building frameworks. This foundation helps teams move faster from diagnostics to measurable performance gains.
KPI libraries, scorecards, and performance governance templates
Value stream mapping toolkits and Lean playbooks
Process mining diagnostics and improvement backlogs
SOP templates, controls libraries, and audit readiness checklists
Automation readiness assessment frameworks and prioritization models
Training toolkits and certification pathways for capability building
At Maayan Tech, we are committed to providing exceptional service and support. Your questions, feedback, and inquiries are important to us, and we will do our best to respond promptly. Whether you’re a business seeking technology solutions or an individual with a query, we are here to assist you.
