Modern enterprises are under constant pressure—customers expect faster responses, personalized journeys, and always-on service, while internal teams demand efficiency, visibility, and compliance. Maayan Technologies helps organizations respond to this reality with intelligent, orchestrated Business Process Operations that improve performance end-to-end—across customer experience, finance, supply chain, HR, and industry-specific workflows.
We combine deep domain expertise with technology leadership to redesign processes around outcomes, not activities. The result is a 360° operating model where people, platforms, data, and automation work together seamlessly—creating measurable gains in speed, quality, cost efficiency, and customer satisfaction.
Our vision is to drive intelligent, orchestrated business process operations—reimagining how enterprises operate and delivering 360° experiences across the lifecycle. We stand by constant innovation. If you’re seeking digital process transformation that delivers measurable performance, Maayan brings the expertise and technology to make it real.
Technology-led, GenAI-enabled innovation to automate work and reduce exceptions
Customer experience at the core with journey-based service design
Flexible structures that scale across functions, geographies, and volumes
Unparalleled domain expertise across enterprise operations
Compliance and quality by design with audit-ready governance
Strong partner ecosystem across automation, analytics, and platforms
We combine domain expertise with RPA, IDP, workflow orchestration, analytics, and GenAI to increase straight-through processing and reduce exceptions.
Operations are designed around customer and employee journeys—improving CSAT/NPS, reducing escalations, and creating consistent outcomes across channels.
We connect processes, data, and systems end-to-end so work is coordinated, insight-driven, and continuously improving—not siloed and reactive.
We stabilize quickly, transform with a structured roadmap, and continuously optimize through KPI governance and an improvement backlog.
Automation is embedded from day one (human-in-the-loop + control points), ensuring reliability, auditability, and scalable execution.
Strong delivery across CX, Sales Ops, Supply Chain, Finance, HR, and Data/Document operations—tailored to industry realities and compliance needs.
SOPs, QA frameworks, controls, audit trails, and evidence templates are embedded—supporting regulated and high-risk processes.
Multi-location, multilingual scale with rapid ramp-up—accelerated through partnerships across automation, analytics, and enterprise platforms.
We combine advanced business models and rapid digital technology development — including hyper-intelligent automation, artificial intelligence and analytics — to spark a new wave of innovation in business process operations.
Maayan delivers enterprise-grade Business Process Operations (BPO) services across the full lifecycle—stabilization, transformation, and continuous optimization. We help organizations run critical functions with higher speed, quality, and compliance while improving customer experience and reducing cost-to-serve. Our model blends domain expertise + GenAI-enabled automation + analytics-led governance to create resilient, measurable, and scalable operations.
Deliver consistent, always-on customer service across channels while improving CSAT and reducing handling time.
Capabilities include:
Omnichannel support (voice, email, chat, social, messaging)
Customer onboarding, service requests, issue resolution, retention
Complaint management, escalation handling, SLA governance
Quality monitoring, agent coaching, knowledge base operations
Outcomes: Faster resolution, improved CSAT/NPS, lower cost per interaction
Improve pipeline velocity, sales productivity, and forecast accuracy through standardized sales workflows.
Capabilities include:
Lead qualification support and enrichment
CRM hygiene, opportunity updates, and quote/order coordination
Sales reporting, dashboards, and performance analytics
Partner/channel operations support
Outcomes: Higher conversion rates, better forecasting, reduced sales cycle time
Design and operate customer journeys that feel seamless from discovery to post-sales support.
Capabilities include:
Journey mapping and experience redesign
Voice-of-customer programs (feedback, surveys, insights)
Proactive engagement and churn prevention operations
Experience KPI tracking (NPS/CSAT/CES) and improvement loops
Outcomes: Increased loyalty, reduced churn, stronger brand trust
Scale productivity using RPA + AI + GenAI agents + orchestration to automate work and manage exceptions.
Capabilities include:
Automation discovery (process mining), prioritization, and automation factory
Document intelligence (classification, extraction, validation)
GenAI copilots for faster resolution, guided workflows, and knowledge retrieval
End-to-end workflow orchestration across tools and approvals
Outcomes: Reduced manual effort, fewer errors, faster cycle times, higher compliance
Optimize fulfillment and operational visibility across procurement, logistics, and order-to-delivery workflows.
Capabilities include:
Order management, order tracking, and exception handling
Procurement operations support (PO processing, vendor coordination)
Shipment documentation and compliance workflow support
Inventory visibility reporting and performance analytics
Outcomes: Improved OTIF, lower delays, better supplier performance, reduced leakage
Strengthen financial controls, accelerate closing, and improve accuracy across financial workflows.
Capabilities include:
Accounts payable/receivable, invoice processing, collections support
Reconciliations, controls checks, and audit readiness support
Close support, reporting operations, and compliance documentation
Spend analytics and process standardization
Outcomes: Faster close cycles, improved accuracy, stronger governance, lower processing costs
Capabilities include:
AP/AR processing, cash application, and reconciliation workflows
Record-to-report support and month-end close acceleration activities
Controls support, audit readiness documentation, and compliance routines
Finance performance dashboards and continuous improvement initiatives
Enable marketing teams to move faster with consistent execution, brand governance, and performance tracking.
Capabilities include:
Campaign operations support, workflow coordination, and approvals
Content operations (asset creation support, formatting, publishing workflows)
Marketing analytics dashboards and performance reporting
Lead handoff coordination and lifecycle operations support
Outcomes: Faster campaign execution, improved consistency, better ROI visibility
Improve employee experience and operational efficiency across HR service delivery.
Capabilities include:
Employee onboarding/offboarding workflows and HR helpdesk support
Documentation and policy operations, letters, and record maintenance
Payroll coordination support and attendance/time process support
HR reporting and compliance documentation support
Outcomes: Better employee experience, faster turnaround, reduced HR workload
Create a strong operational backbone for data quality, knowledge systems, and document-heavy workflows.
Capabilities include:
Data validation, enrichment, and master data support
Document processing (KYC/claims/contracts/invoices—industry dependent)
Knowledge base management and content governance
Record classification, archiving, retrieval, and compliance support
Outcomes: Higher data accuracy, faster processing, improved compliance, better decision-making
With digital technology evolving rapidly and digital process automation services in high demand, organizations need comprehensive, industry-tailored business process services and solutions to move confidently into the next generation. Our industry practices are strengthened by the expertise and perspectives of domain specialists from around the world, ensuring our clients are ready for the digital process challenges ahead.
Maayan’s BPO accelerators and enablers help you stabilize quickly, automate at scale, and continuously improve—using proven playbooks, reusable automation assets, KPI governance, and compliance-by-design frameworks.
Process playbooks and SOP libraries for rapid standardization and transition
Automation accelerators (RPA, IDP, workflow templates) for faster time-to-value
KPI/SLA dashboards and governance routines for performance management
Quality frameworks and continuous improvement toolkits (Lean/Six Sigma)
Compliance-by-design controls, audit trails, and evidence templates
Knowledge management and GenAI-assisted resolution patterns (where applicable)
At Maayan Tech, we are committed to providing exceptional service and support. Your questions, feedback, and inquiries are important to us, and we will do our best to respond promptly. Whether you’re a business seeking technology solutions or an individual with a query, we are here to assist you.
