Maayan Technologies Business Process Services (BPS) help organizations run and transform core business operations with a modern, technology-led approach. We combine process excellence, domain expertise, automation, analytics, and GenAI to improve productivity, reduce cost-to-serve, strengthen compliance, and create consistent 360° experiences across the enterprise lifecycle.
From stabilization to transformation and continuous optimization, Maayan delivers outcomes through a blend of people + platforms + intelligent automation—so operations become faster, smarter, and resilient.
We design business process services around measurable business outcomes:
Improved customer experience with faster resolution and consistent journeys
Lower cost-to-serve through automation and streamlined workflows
Higher accuracy and compliance with audit-ready controls and quality governance
Faster cycle times with standardization, orchestration, and reduced exceptions
Better visibility through operational dashboards, SLAs, and performance governance
Continuous improvement with a steady optimization backlog and value reviews
We combine process expertise with RPA, IDP, analytics, and GenAI to automate work, reduce exceptions, and scale outcomes faster.
Customer and employee experience is built into workflows—so you improve CSAT/NPS, reduce escalations, and increase retention.
We don’t just “run” processes. We stabilize quickly, transform with a structured roadmap, and continuously optimize with measurable KPIs.
Automation is designed into the operating model (human-in-the-loop + orchestration), not added later—improving straight-through processing.
Strong functional capability across CX, Sales Ops, F&A, Supply Chain, HR, and Data/Document operations to deliver end-to-end value.
Audit-ready controls, SOPs, QA governance, and evidence frameworks are embedded from day one.
Rapid ramp-up, multi-location delivery, multilingual support, and scalable teams aligned to business demand.
Proven partnerships across automation, workflow, contact center, data, and security platforms—accelerating time-to-value.
We combine advanced business models and rapid digital technology development — including hyper-intelligent automation, artificial intelligence and analytics — to spark a new wave of innovation in business process operations.
Maayan Technologies Business Process Services (BPS) support the full operations lifecycle—from stabilization to transformation and continuous optimization—combining people, process excellence, automation, analytics, and GenAI to deliver measurable enterprise performance.
Deliver consistent, high-quality customer support across channels with SLA-driven execution and continuous improvement.
Capabilities include:
Omnichannel support operations (voice, chat, email, social) and case management
Escalation handling, service recovery workflows, and SLA governance
Quality monitoring, coaching, and performance management routines
Customer insights, VoC analysis support, and experience improvement loops
Increase sales productivity and pipeline efficiency by streamlining execution and improving CRM discipline.
Capabilities include:
Lead management, routing, qualification support, and follow-up workflows
CRM operations, data hygiene, reporting, and dashboard management
Quote-to-order support, deal desk operations, and approvals coordination
Sales performance governance cadence and forecasting support
Design and operate experience programs that improve consistency, satisfaction, and retention across journeys.
Capabilities include:
Journey mapping support and CX measurement frameworks (CSAT/NPS)
Voice of Customer (VoC) insights, service recovery, and improvement actions
Experience analytics dashboards and root-cause analysis support
Continuous improvement cadence for journey performance optimization
Scale operations with automation that reduces manual effort, accelerates processing, and improves accuracy.
Capabilities include:
Automation discovery, prioritization, and pipeline governance
RPA implementation (attended/unattended) and workflow orchestration
Intelligent Document Processing (IDP) for capture/extraction/validation
AI/GenAI-enabled routing, knowledge assistance, and exception handling (where applicable)
Improve planning and execution across order-to-fulfillment and procurement processes with better control and visibility.
Capabilities include:
Order management support, exception handling, and fulfillment coordination
Procurement operations, vendor coordination, and compliance checks
Inventory/logistics support workflows and performance reporting
KPI dashboards (cycle time, OTIF, exceptions) and governance routines
Enhance control, speed, and accuracy across finance processes with audit-ready execution and analytics.
Capabilities include:
AP/AR processing, cash application, and reconciliation workflows
Record-to-report support and month-end close acceleration activities
Controls support, audit readiness documentation, and compliance routines
Finance performance dashboards and continuous improvement initiatives
Scale marketing execution with structured workflows, content operations, and measurable performance tracking.
Capabilities include:
Campaign operations, calendar management, and execution support
Content operations, digital asset coordination, and publishing workflows
Marketing automation execution and lead lifecycle operations support
Reporting dashboards and marketing ROI measurement enablement
Improve employee experience and HR efficiency through standardized HR operations and service delivery.
Capabilities include:
HR service desk operations and employee query resolution
Onboarding/offboarding workflows and HR transaction processing
HR documentation, compliance support, and case management
HR analytics dashboards and continuous improvement cadence
Improve data quality and document workflows at scale with governance, automation, and operational discipline.
Capabilities include:
Data cleansing, enrichment, validation, and master data support
Document processing, validation, and exception handling workflows
Content operations (catalog/content moderation/structured content support)
Quality checks, audit trails, and operational performance dashboards
With digital technology evolving rapidly and digital process automation services in high demand, organizations need comprehensive, industry-tailored business process services and solutions to move confidently into the next generation. Our industry practices are strengthened by the expertise and perspectives of domain specialists from around the world, ensuring our clients are ready for the digital process challenges ahead.
Maayan’s Business Process Services accelerators and enablers help you stabilize faster, transform safely, and continuously optimize—using proven process playbooks, automation assets, KPI governance, and compliance-by-design frameworks..
Industry-aligned process playbooks and SOP libraries
Automation accelerators (RPA, IDP, workflow templates) and reusable components
SLA/KPI dashboards, governance routines, and quality frameworks
Compliance-by-design controls, audit trails, and evidence templates
Workforce enablement, training kits, and performance coaching models
Continuous improvement toolkit (Lean/Six Sigma) and benefits tracking
At Maayan Tech, we are committed to providing exceptional service and support. Your questions, feedback, and inquiries are important to us, and we will do our best to respond promptly. Whether you’re a business seeking technology solutions or an individual with a query, we are here to assist you.
