Digital interactions are where customers, employees, and partners decide whether to trust your brand—every click, chat, call, form, portal visit, and support request. Maayan Technologies Digital Interactions services help you design and run seamless, intelligent, always-on experiences across channels—so interactions become faster, more personalized, and consistently measurable.
We combine experience design, platform engineering, automation, GenAI, and analytics to modernize how people engage with your enterprise—turning fragmented touchpoints into connected journeys that drive conversion, satisfaction, and loyalty.
Maayan delivers end-to-end digital interaction transformation—covering strategy, experience design, build, integration, automation, and continuous optimization—so your enterprise becomes more responsive and future-ready.
Today’s users expect:
- Instant answers and guided journeys
- Simple self-service with zero friction
- Consistent experiences across web, mobile, chat, and support
- Personalized engagement without compromising privacy and trust
We design end-to-end customer/employee journeys across web, mobile, chat, and support—so experiences stay consistent everywhere.
Conversational AI, virtual assistants, and agent assist connected to real knowledge and workflows—not standalone bots.
We don’t stop at UX. We build, integrate, automate, and optimize the experience in production.
Digital touchpoints are connected to CRM/ERP/ITSM, approvals, and operations—so requests get completed, not just captured.
Next-best-action and segmentation that respect privacy, consent, and security-by-design principles.
Continuous measurement and CRO for journeys—conversion, resolution time, CSAT/NPS, and cost-to-serve improvement.
Strong quality, compliance, audit readiness, and control frameworks for scalable digital experience delivery.
Reusable templates, reference architectures, and playbooks to launch faster and improve month after month.
We combine advanced business models and rapid digital technology development — including hyper-intelligent automation, artificial intelligence and analytics — to spark a new wave of innovation in business process operations.
Maayan Technologies Digital Interactions services help you design, build, and optimize connected experiences across web, mobile, chat, and support—powered by AI, automation, and analytics.
Design end-to-end journeys that reduce friction, improve adoption, and increase satisfaction across customer and employee touchpoints.
Capabilities include:
Persona and journey mapping, service blueprinting
UX strategy, information architecture, interaction design
Experience KPI framework (NPS/CSAT/CES), success metrics
Personalization strategy and roadmap prioritization
Build modern, scalable digital experiences that are fast, secure, and conversion-ready across devices and audiences.
Capabilities include:
Responsive website and mobile experience design/build
Customer, partner, and employee self-service portals
UI modernization, accessibility alignment, performance optimization
Integration with CRM/ERP/ITSM and identity systems (SSO)
Enable always-on support and guided interactions using chat and voice experiences connected to enterprise knowledge and workflows.
Capabilities include:
Chatbots/voicebots with multilingual support
Knowledge retrieval, FAQ automation, and guided workflows
Agent handoff, intent detection, sentiment signals
Continuous training, analytics, and experience improvement
Modernize service operations with omnichannel experiences, agent productivity tools, and smarter routing and resolution.
Capabilities include:
Omnichannel design (voice, email, chat, social, messaging)
Agent assist, knowledge operations, case routing and escalation
Quality monitoring, SLA governance, workforce insights
Reduced handling time through automation and self-service
Deliver relevant, timely experiences that improve conversions and retention using customer signals and decision intelligence.
Capabilities include:
Segmentation and personalization rules across journeys
Behavioral triggers, recommendations, and next-best-action models
Journey orchestration across digital channels
Retention, cross-sell, and churn prevention journeys
Connect front-end interactions to back-office execution to eliminate delays, manual work, and rework.
Capabilities include:
Workflow automation, approvals, and orchestration
RPA + AI integration for end-to-end task completion
Document handling, exception management, and notifications
Integration across CRM/ERP/ITSM, payments, and service systems
Improve conversion, resolution, and satisfaction with continuous measurement, experimentation, and performance tuning.
Capabilities include:
Funnel analytics, drop-off analysis, journey performance dashboards
A/B testing plans, experimentation backlog and cadence
UX optimization for forms, CTAs, onboarding, and self-service
Insight-driven iteration to improve outcomes month over month
Build secure-by-design experiences that protect users, data, and brand reputation while meeting compliance expectations.
Capabilities include:
Privacy-by-design, consent management alignment, data governance
Secure interaction patterns, audit-ready logs, access controls
Risk controls for AI interactions (guardrails, policy checks)
Compliance-ready SOPs and quality frameworks
With digital technology evolving rapidly and digital process automation services in high demand, organizations need comprehensive, industry-tailored business process services and solutions to move confidently into the next generation. Our industry practices are strengthened by the expertise and perspectives of domain specialists from around the world, ensuring our clients are ready for the digital process challenges ahead.
Maayan’s Digital Interactions accelerators and enablers help organizations launch faster, integrate deeper, and continuously optimize experiences across web, mobile, portals, chat, and contact centers. They combine proven frameworks, reusable components, AI patterns, and measurement systems—so digital interactions become scalable, secure, and outcome-driven.
Journey-to-Blueprint frameworks to translate experience goals into implementable workflows
Reusable UX components and design systems for faster rollout and brand consistency
GenAI interaction patterns (agent assist, knowledge retrieval, guided resolution)
Integration-ready reference architectures to connect CRM/ERP/ITSM with front-end journeys
Measurement toolkit (events, KPIs, dashboards) to track satisfaction, conversion, and resolution
Continuous optimization engine for testing, learning, and iteration at scale
At Maayan Tech, we are committed to providing exceptional service and support. Your questions, feedback, and inquiries are important to us, and we will do our best to respond promptly. Whether you’re a business seeking technology solutions or an individual with a query, we are here to assist you.
