Maayan Technologies Digital Operations services help enterprises modernize how they run day-to-day business—by combining process excellence, intelligent automation, data-driven governance, and continuous optimization. In a market where speed and reliability define competitiveness, operations must become more connected, measurable, and resilient.
We help organizations shift from reactive operations to orchestrated digital operations—where workflows are streamlined, decisions are data-led, and repetitive work is automated. The result: higher productivity, improved service quality, stronger compliance, and lower cost-to-serve.
Maayan enables this with a blend of domain expertise and technology-led transformation—aligned to measurable business outcomes.
Digital Operations is not just “better execution.” It is an operating model that delivers:
End-to-end process visibility across teams and systems
Automation at scale for repetitive and document-heavy workflows
Faster resolution through orchestration and AI-enabled support
Continuous improvement using analytics and performance KPIs
Resilience and compliance through standardized governance and controls
We manage operations against business KPIs—availability, performance, cost, and experience—not just incident volumes.
We embed AIOps, runbook automation, self-healing, and workflow orchestration to reduce MTTR and prevent repeat incidents.
We combine SRE disciplines (SLOs, error budgets, reliability engineering) with ITIL governance for stable, scalable operations.
Logs, metrics, traces, and experience telemetry come together into one view—enabling faster root-cause and proactive prevention.
Proven operations for hybrid and multi-cloud environments with standardized landing zones, controls, and continuous optimization.
Continuous controls monitoring, vulnerability governance, and audit-ready evidence are embedded into day-to-day operations.
Cost visibility, right-sizing, and usage governance are integrated into operations to reduce waste and improve ROI.
A structured backlog of reliability, performance, and cost optimizations—reviewed and delivered in a regular governance cadence.
We combine advanced business models and rapid digital technology development — including hyper-intelligent automation, artificial intelligence and analytics — to spark a new wave of innovation in business process operations.
Maayan Technologies Digital Operations services help enterprises run smarter day-to-day operations with process excellence, intelligent automation, analytics-led governance, and continuous optimization.
Design a digital operations model that aligns people, process, and technology for scalable performance.
Capabilities include:
Target operating model (TOM), shared services, and governance design
End-to-end process standardization and operating rhythms
KPI/OKR frameworks, SLA/OLA design, and benefits realization
Role definition, capability building, and change enablement
Improve operational efficiency through lean redesign, visibility, and ongoing optimization.
Capabilities include:
Value stream mapping, process redesign, and standard operating procedures (SOPs)
Process mining, bottleneck diagnostics, and root-cause analysis
Quality frameworks, control improvements, and waste reduction initiatives
Continuous improvement backlog and optimization cadence
Automate repetitive and document-heavy workflows while improving speed, accuracy, and compliance.
Capabilities include:
Automation discovery, prioritization, and pipeline creation
RPA implementation, workflow orchestration, and exception handling
Document intelligence (classification, extraction, validation)
GenAI copilots/agents for knowledge retrieval and assisted resolution
Modernize service delivery with standardized workflows, self-service, and faster resolution.
Capabilities include:
ITSM/ESM workflow design and service management modernization
Incident, request, problem, and change process optimization
Knowledge management, self-service portal enablement, and SOPs
Tool integration across CRM/ERP/monitoring platforms and service channels
Improve decision-making with operational visibility, predictive insights, and KPI governance.
Capabilities include:
Operational dashboards (cycle time, backlog, SLA, quality, cost)
Performance baselines, trend analysis, and operational insights
Predictive signals/anomaly detection for proactive operations
Governance cadence and leadership reporting for continuous improvement
Equip teams with the skills, tools, and ways of working needed for modern digital operations.
Capabilities include:
Role-based enablement, playbooks, and SOP-driven execution
Training on automation, analytics, and service operations best practices
Quality coaching, performance tracking, and adoption measurement
Collaboration optimization and productivity improvement
Embed compliance and quality into operational workflows with audit-ready controls and governance.
Capabilities include:
Controls design, audit readiness, and compliance workflow support
Policy/SOP standardization and quality monitoring programs
Risk management, data handling controls, and escalation governance
Vendor governance and performance management frameworks
Run and continuously optimize operations through SLA-based delivery and outcome-driven governance.
Capabilities include:
Managed operations delivery with SLAs and performance reporting
Continuous process improvement and automation expansion
Multi-region support models and service excellence governance
Outcome-based engagement aligned to business KPIs
With digital technology evolving rapidly and digital process automation services in high demand, organizations need comprehensive, industry-tailored business process services and solutions to move confidently into the next generation. Our industry practices are strengthened by the expertise and perspectives of domain specialists from around the world, ensuring our clients are ready for the digital process challenges ahead.
Maayan’s Digital Operations accelerators and enablers help enterprises stabilize faster, automate smarter, and continuously optimize performance. They combine proven frameworks, reusable assets, governance toolkits, and AI-enabled patterns—so operations become measurable, resilient, and scalable.
Process mining toolkit and value discovery frameworks
Automation factory (CoE) playbooks and reusable components
KPI libraries, dashboards, and performance governance templates
ITSM/ESM workflow standards and orchestration patterns
GenAI agent patterns for knowledge, triage, and resolution support
Compliance-by-design controls and audit-ready documentation templates
At Maayan Tech, we are committed to providing exceptional service and support. Your questions, feedback, and inquiries are important to us, and we will do our best to respond promptly. Whether you’re a business seeking technology solutions or an individual with a query, we are here to assist you.
