Maayan Technologies Strategic Managed Services help organizations operate core technology and business services with stability, security, and continuous optimization. Beyond traditional “run and support,” we deliver an outcome-focused managed services model that improves performance quarter after quarter—through automation, analytics, and governance-led service excellence.
We take end-to-end ownership across service delivery—covering operational stability, modernization backlogs, cost optimization, and experience improvements—so your teams can focus on growth while we ensure predictable, resilient operations.
Maayan delivers this through SLA/SLO-driven operations, automation-led service delivery, and a continuous improvement model tied to business KPIs.
Strategic Managed Services are designed for enterprises that need:
Higher uptime and reliability with proactive monitoring and faster resolution
Lower run cost through standardization, automation, and productivity improvements
Better experience for customers and employees through continuous optimization
Security and compliance embedded into daily operations
Modernization while running—improving platforms without disruption
We manage services against business KPIs—availability, performance, cost efficiency, security posture, and user experience—not only ticket closure.
AIOps, runbook automation, self-healing patterns, and workflow orchestration reduce incidents, speed resolution, and prevent repeat issues.
We combine reliability engineering (SLOs, error budgets, proactive improvements) with ITIL governance for stable, scalable operations.
Unified observability across infrastructure, apps, and experience telemetry enables early detection, faster root-cause, and preventive actions.
We manage hybrid and multi-cloud environments with continuous cost optimization, right-sizing, and usage governance.
Continuous controls monitoring, vulnerability governance, audit-ready evidence, and incident readiness are embedded into day-to-day operations
We standardize platforms, automate repetitive work, and create reusable service patterns to continuously improve efficiency.
Clear dashboards, quarterly value reviews, and an optimization backlog ensure services improve over time—not stay static.
We combine advanced business models and rapid digital technology development — including hyper-intelligent automation, artificial intelligence and analytics — to spark a new wave of innovation in business process operations.
Maayan’s Strategic Managed Services accelerators and enablers help you run services with higher reliability, lower cost, and continuous improvement—through standardized governance, automation toolkits, observability, and security-by-design controls.
Keep business-critical applications stable while continuously improving performance, releases, and user experience.
Capabilities include:
L2/L3 support, incident/problem management, and root-cause elimination
Enhancements, backlog management, and release/change governance
Performance tuning, availability management, and stability improvements
Continuous modernization roadmap and periodic value reviews
Operate hybrid and multi-cloud environments with reliability engineering and proactive optimization.
Capabilities include:
24×7 monitoring, incident response, and SRE practices (SLO/SLA)
Patching, backup/DR operations, capacity planning, and performance tuning
Infrastructure automation, standardization, and operational runbooks
FinOps governance and continuous cloud cost optimization
Improve employee productivity and support quality through modern workplace operations and automation.
Capabilities include:
Service desk operations (multi-channel), SLA governance, and escalations
Endpoint/device lifecycle support, UEM operations, and compliance reporting
Collaboration platform support and adoption enablement (as applicable)
DEX monitoring, proactive remediation, self-service and automation
Run and optimize data platforms and analytics pipelines to deliver trusted insights at scale.
Capabilities include:
Data platform operations, pipeline monitoring, reliability and performance tuning
Dashboard/report management, KPI governance, and self-service enablement
Data quality monitoring, reconciliation, and issue management workflows
Cost and performance optimization for analytics environments
Protect enterprise environments with continuous monitoring, incident readiness, and compliance reporting.
Capabilities include:
Security monitoring, incident response support, and threat triage workflows
Vulnerability management and security posture improvement routines
Compliance reporting, audit readiness, and controls monitoring
Identity and access governance support (reviews, policies, escalations)
Ensure integration reliability and API performance across enterprise platforms and digital channels.
Capabilities include:
API/integration monitoring, SLA governance, and incident management
Versioning, change control, and dependency impact coordination
Performance and latency optimization, reliability improvements
Continuous integration modernization backlog and governance
Modernize service management with standardized workflows, automation, and improved service experience.
Capabilities include:
ITSM/ESM process optimization (incident, request, problem, change)
Service catalog management, workflow automation, and governance reporting
Knowledge management and self-service portal enablement
Tool rationalization and service operations modernization
Drive measurable improvements in stability, productivity, and cost through ongoing optimization programs.
Capabilities include:
Continuous improvement backlog, prioritization, and execution cadence
Automation pipeline to reduce tickets, manual effort, and cycle time
Monthly/quarterly service reviews, performance scorecards, and value reporting
Risk management, compliance alignment, and service quality assurance
With digital technology evolving rapidly and digital process automation services in high demand, organizations need comprehensive, industry-tailored business process services and solutions to move confidently into the next generation. Our industry practices are strengthened by the expertise and perspectives of domain specialists from around the world, ensuring our clients are ready for the digital process challenges ahead.
Maayan’s marketing accelerators and enablers convert strategy into repeatable growth. We combine proven frameworks, AI-enabled tools, automation playbooks, and measurement systems to help teams launch faster, optimize continuously, and scale performance with confidence.
SLA/SLO frameworks, service scorecards, and governance templates
Automation playbooks (RPA + AI) for support and operations productivity
Observability toolkits (logs, metrics, tracing) and proactive monitoring standards
FinOps dashboards and cost optimization routines
Knowledge base frameworks and self-service enablement templates
Security-by-design controls and compliance reporting toolkits
At Maayan Tech, we are committed to providing exceptional service and support. Your questions, feedback, and inquiries are important to us, and we will do our best to respond promptly. Whether you’re a business seeking technology solutions or an individual with a query, we are here to assist you.
